Privacy Policy
DiatomStack Technologies ("DiatomStack", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit diatomstack.com or use our products and services (together, the "Services").
1. Information We Collect
1.1 Information you provide
When you request a demo, contact us, or sign up for our Services, we may collect:
- Contact information such as name, email address, company name and job title.
- Information you include in messages or demo-request descriptions.
- Account credentials and profile data when you use our products.
- Content you upload or generate through our Services (e.g. documents, forms, test plans).
1.2 Information collected automatically
When you visit our website, we may automatically collect:
- Device and browser information (IP address, browser type, OS, device identifiers).
- Usage data (pages viewed, referring URLs, time spent, clicks).
- Cookies and similar technologies for analytics and essential functionality.
2. How We Use Information
We use the information we collect to:
- Provide, maintain and improve our Services.
- Respond to demo requests, inquiries and customer-support messages.
- Send transactional communications (e.g. account updates, service notices).
- Send marketing communications you have opted in to receive, which you can opt out of at any time.
- Monitor, detect and prevent fraud, abuse and security incidents.
- Comply with legal obligations and enforce our Terms of Service.
3. AI and Customer Content
DiatomStack's products may process documents, forms, test artifacts or other content you submit ("Customer Content"). We treat Customer Content as confidential. We do not train foundation models on Customer Content without your explicit, written permission. Customer Content is processed only to provide the Services and is retained according to your agreement with us.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who perform services on our behalf (e.g. hosting, analytics, email) under confidentiality obligations.
- Professional advisors such as lawyers, auditors and insurers.
- Authorities when required by law, legal process or to protect rights and safety.
- Successors in the event of a merger, acquisition or sale of assets, subject to appropriate safeguards.
5. Data Security
We implement administrative, technical and physical safeguards designed to protect personal information — including encryption in transit and at rest, access controls, least-privilege permissions, and ongoing monitoring. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting or reporting requirements. When no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct or delete your personal information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Request a copy of your information in a portable format.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email us at privacy@diatomstack.com.
8. International Transfers
We may transfer, store and process your information in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect your information.
9. Children's Privacy
Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Cookies
We use cookies and similar technologies to operate and analyze the Services. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our site.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date above. Material changes will be communicated through the Services or by email.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
DiatomStack Technologies
Email: privacy@diatomstack.com